Optimizing Freight Logistics with Real-Time Tracking and Data Management

Executive Summary

EarthWorks Supply Co., a leading manufacturer and shipper of perishable construction materials, faced significant challenges in their logistics operations. Frequent discrepancies between intended delivery locations and actual destinations led to increased transportation costs, internal frustration, and decreased customer satisfaction. To address these issues, EarthWorks Supply Co. partnered with The FSL Group, a third-party logistics company based in Atlanta, GA, to enhance existing procedures and improve results.

Through precise auditing of freight bills, data management and retention, and the use of a designated work queue, The FSL Group successfully increased invoice accuracy from 47% to 96% and reduced the order-to-cash cycle. This improvement streamlined operations, strengthened relationships with carriers, and optimized billing processes. This white paper outlines the collaborative efforts between EarthWorks Supply Co. and The FSL Group to overcome logistical challenges and achieve operational excellence.

Introduction

EarthWorks Supply Co., with an average monthly shipment count of 8,000 (almost 100,000 annually), faced frequent disruptions in their shipping operations. The primary reasons for these disruptions included weather conditions, crew availability, and unpreparedness at delivery sites. These challenges necessitated a comprehensive solution to enhance delivery routing accuracy and reduce unnecessary costs.

Solution Overview

The FSL Group conducted a thorough review of EarthWorks Supply Co.’s existing processes and workflows to identify the root causes of logistical inefficiencies. The key findings emphasized the need for increased visibility and data accuracy throughout the shipping process. To address these challenges, The FSL Group implemented the following solutions:

• Enhanced Data Capture: The FSL Group deployed new technology solutions to improve data accessibility and accuracy, thereby reducing discrepancies.
• Proprietary System Applications: The FSL Group developed proprietary systems for invoicing, Bill of Lading (BOL) management, and document processing. These systems streamlined document flow and improved overall efficiency.
• Carrier Relationship Management: The FSL Group maintained strong partnerships with carriers, ensuring compliance and timely resolution of any discrepancies in delivery information.

Process Optimization

The FSL Group developed a comprehensive process to address EarthWorks Supply Co.’s logistical needs, including:

• Receipt of Proof of Delivery (POD) from drivers and matching with tracking data.
• Approval of loads into the system for invoicing.
• Review and resolution of discrepancies in delivery locations through designated work queues.
• Key Performance Indicators (KPIs) track accuracy of BOLs, with a benchmark of 96%.
• Monthly reporting of processed BOLs and compliance metrics.
• Reduced order-to-cash cycle by swiftly addressing non-compliant carriers and system stalls.

Continuous Improvement

The partnership between EarthWorks Supply Co. and The FSL Group continues to evolve, with ongoing efforts to enhance efficiency and accuracy. Recent developments include:

• Implementation of a system for handling delivery reconsignments, reducing errors and improving communication.
• Integration of data transmission between systems, facilitating seamless document retrieval and billing accuracy.
• Development of an API for seamless data exchange, promising further innovation, and efficiency in logistics management.

Conclusion

Through collaborative efforts and innovative solutions, EarthWorks Supply Co. and The FSL Group have successfully optimized freight logistics, resulting in improved delivery accuracy, reduced costs, and enhanced customer satisfaction. The partnership continues to evolve, with a shared commitment to continuous improvement and innovation in logistics management.

About EarthWorks Supply Co.

EarthWorks Supply Co. (pseudonym) is a leading manufacturer and shipper of perishable construction materials, committed to delivering high-quality products to construction sites nationwide.

About The FSL Group

The FSL Group is a third-party logistics company based in Atlanta, GA, specializing in freight management, transportation solutions, and supply chain optimization. With a focus on innovation and efficiency, The FSL Group is dedicated to helping clients overcome logistical challenges and achieve operational excellence.