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We know freight management can be complex, and you’ve got questions—so we’ve put together this FAQ to provide clear, straightforward answers about our services, processes, and how we can help your business.
If you don’t find what you’re looking for, we’re here to help! Contact us at (800) 758-4290 to speak with our skilled team.
YES! When FSL is brought in to help with carrier management, we encourage including past carriers with who you already have a relationship with.
In addition to your existing carriers, FSL will source and negotiate contracts with other approved providers who meet your service needs and can help lower costs.
FSL has years of experience navigating the ins-and-outs of carrier contracts, negotiating them on behalf of our clients, and managing carrier relationships. We have the buying leverage, and long-running carrier relationships that enable us to help you realize savings and service you might not be able to get on your own.
Negotiating your carrier agreements is only the start of what we do to ensure your transportation needs are met! After we get started we hold carriers accountable to the service standards agreed upon and help resolve any day to day carrier issue that might arise.
A 3PL or logistics broker is a company that serves as a link between companies needing transportation services, and transportation service providers.
Outsourcing some of all of your carrier selection and vetting process enables you and your team to focus on your business. FSL is a transportation specialist, this is what we do – and we’re able to help clients have easier, more cost effective access to larger capacity than they can usually get on their own.
When you use FSL – your worry is over – you know your freight is handled professionally every step of the way.
NO! Typically we are able to help clients save money on their shipments.
Our size, leverage, market expertise, and relationships help ensure you’re getting the highest quality service at a fair price.
Our Truckload Team handles truckload (TL) and less than truckload (LTL) shipments in all states, Canada, and Mexico.
However our team is able to handle your container shipments all over the globe.
We help companies understand, take control, and be as efficient as possible with their supply chain. We serve as a partner for you in your business. Think of us as an extension of your transportation department. Contact us or Request a quote and let’s talk about how we can help you.
A great freight broker should offer transparent pricing, strong carrier relationships, real-time tracking, and error-free invoicing. Look for a broker that can negotiate better rates, simplify logistics, and prevent costly mistakes.
No, it is a cloud base program that you will access via your internet browser.
Yes, your credentials to login will allow you access to rating, track & tracing and a host of other functionality within the TMS.
Your employees will be trained on specific functionality being utilized.
Example: If the FSL Group performs your carrier rate management, FSL will train your employees on our Rate Shopping functionality. This will be done via video conference or onsite one on one training.
The Integration time with the FSL is determined by how many interfaces that will need to be implemented (imports & extracts), the number of rating contracts to be input into the TMS and how many carriers will be integrated with EDI.
Normal implementations can be accomplished within 30 days. More complicated integrations can be implemented within a 90 day time frame.
Your active data will be available for 15 months. After 15 months your load data will be archived and can still be made available.
Yes, the FSL technical solutions department will be available during normal business hours and on call outside of normal business hours, weekends and holidays.
First thing is cost, purchasing services does not contain a large upfront purchase. Second, only purchasing services means they are individualized, so you only purchase the services you need and not an entire TMS.
Purchasing services via the FSL Group also contains transportation management consulting.
Yes, customers can create and automate reports to be emailed to themselves via the TMS.
Also, The FSL Group produces standard KPI reports weekly or monthly on each customers transportation data. Data from the TMS is also extracted by The FSL Group and utilized within the Tableau BI tools.
These reports are not only standardized but are also customized by customer. Each customer’s data points are presented to them in a format in which they are accustomed to if they prefer.
Freight audit is the process of examining, adjusting and verifying freight invoices for accuracy.
Freight payment is a collection of processes that can be thought of in general terms as an accounts payable service for transportation invoices.
Freight payment service providers, such as a 3PL, act as the intermediary between the shipper and the carrier to receive, process, and pay invoices.
While we can make no guarantees, our customers typically see a savings of 2 to 6 percent of spend.
Additional revenue is saved by freeing up AP Personnel for more value-added activities.
LTL pricing is very complex. It is so complex that computer programs are required to determine the correct charges.
Mistakes made in the initial pricing setup result in recurring overcharges.
You could make the investment in manual rating engines and have your people audit, but it would consume a lot of man-hours, and you would still struggle with the complexities that arise in everyday auditing.
FSL’s automated processes and industry knowledge will yield the best results.
Freight Payment Terms are listed on the Bill of Lading. They determine who is responsible for the payment.
Prepaid terms mean the shipper is responsible and Collect means the recipient is responsible.
When a carrier charges a deficit weight it is not added cost, but rather it represents a savings to you.
In some circumstances, carriers add additional weight that brings your shipment to the next weight tier that is less expensive.
The linehaul is the basic cost for moving the shipment. This charge, along with discounts, minimum charge, fuel surcharge and accessorial charges make up the total invoice charge.
An accessorial charge represents a charge for an additional service over and above the standard shipping. These services can be requested by the shipper or required to complete the delivery.
Some examples of accessorials are: “Notify Before Delivery”, “Inside Delivery”, “Construction Site Delivery”, and “Liftgate Required”.
Most of our customers are implemented in less than 3 months. You give is a Letter of Authorization to act on your behalf with the carriers and we take care of that side.
You change the BOL’s billing address and in no time, we will be running.
FSL uses a paperless system. Most of our invoices are received electronically. Those that come in the mail are scanned into our system.
If you like, we can send you a file each week that contains the invoices or you can download them on demand from our website.
You can send us a weekly quote file, or you can use FSL’s Resolution site. FSL uses this site to allow customers to have the final say on invoices where we do not have pricing.
In addition to the cost and man-hour savings, the biggest value lies in collecting your shipping data.
Having the shipping details behind the total invoice cost is the most important thing an Audit & Pay Program will do for you. Having this data opens the door to additional savings.
What industries do you serve?
Our clients’ feedback fuels our commitment to excellence. See what real businesses say about The FSL Group and how our solutions help them cut costs, improve operational efficiency, and enhance logistics management.
The company I work for has been using FSL Group for a couple of years now and we are very pleased in all aspects of the relationship. Moving our freight and helping audit our freight invoices has been a value add since day one of bringing them on board here. Extra shout out to Mike Hood and his Team - THEY ARE THE BEST!!!
Great group to work with that have their clients needs in mind. Every employee we've had interaction with are collaborative, down to Earth, and a pleasure to work alongside.
Top logistics management firm. Great people, tech, and processes. Highly recommend.
Tight group of smart logistics professionals. These people know what they are doing, and do it well.
Great solution oriented provider for full service support, from carrier coverage to audit and software. Good people and great company.
I represent Davis Trucking CO LLC. Justin with The FSL Group was amazing to work with and fair. Payment was on time and in full. Thanks guys!
Our company has done business with FSL in the capacity of being our broker for freight from Alabama to Indiana. We have covered numerous trips and we have enjoyed and exceptional relationship with FSL. They've done exactly what they say & promise. FSL has always paid on time and has an excellent re pore with the company that we go to in Indiana. I would strongly recommend them to any shipper who requires excellent service and timely deliveries.
FSL has been great to work with. They are very prompt and very helpful. The personnel at FSL made it easy to establish a professional relationship. As a carrier, I have had a great experience, and would definitely recommend FSL to anyone. --Selena Wilkins
From a carrier's perspective, FSL treats us very well and with respect. And we especially like working with Liza -SHE IS THE BEST!
Great Place Great Service! The FSL Group has always been prompt and courteous while conducting business! Great job FSL we appreciate you! Keep up the good work! :)